Effective Date: 11/01/2026
This Return Policy explains the applicability of returns on the ExGold platform (“Platform”).
1. DIGITAL-ONLY SERVICES
ExGold currently offers digital gold–based services only, including SIP, buy, sell, and marketplace transactions.
No physical gold, jewellery, or tangible products are sold or delivered through the Platform.
2. RETURNS NOT APPLICABLE
As all services are digital in nature:
- Return of goods is not applicable
- Completed digital gold transactions cannot be returned
- Marketplace (user-to-user) transactions are final and non-returnable
3. EXCEPTIONS
Returns are not supported under any circumstances.
However, users may refer to the Refund Policy for cases involving failed or incomplete transactions.
4. POLICY UPDATES
ExGold reserves the right to update or modify this Return Policy at any time. Changes will be reflected on this page with an updated effective date.
5. CONTACT INFORMATION
For questions related to this Return Policy, please contact:
📧 Email: support@exgold.in